Online Course Refund and Returns Policy
Delivery Method: Online Access
Delivery Time: Immediate
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
Due to the nature of digital products and online courses, returns are generally not accepted once access has been granted. However, if you experience issues accessing the course or are unsatisfied with your purchase, please contact us for assistance.
Several types of purchases are exempt from being refunded:
Downloadable course materials
Completed courses or certifications
Digital subscriptions or memberships
Gift cards
To request a refund, we require proof of purchase, such as the order confirmation email or receipt.
In certain situations, partial refunds may be granted, including:
If significant course content is missing or inaccessible due to technical issues on our platform.
If the course has not been accessed beyond a reasonable preview period.
Once your refund request is received and reviewed, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
If you haven’t received a refund yet:
Check your bank account again.
Contact your credit card company, as it may take some time before the refund is officially posted.
Contact your bank, as processing times can vary.
If you have completed these steps and still have not received your refund, please contact us at {email address}.
Only regular-priced courses may be refunded. Sale items cannot be refunded.
We only allow exchanges if there is a technical issue preventing course access. If you need assistance, please contact us at {email address}.
If the course was purchased as a gift and delivered directly to you, you may receive a credit for the value of your return. Once the return request is processed, a digital gift certificate will be issued.
If you have any questions regarding refunds and returns, contact us at {email address}.
